What do I do if I am not satisfied with the quality?
We are very confident that you will receive a product that is of the highest quality. Our partners at Printful do an incredible job with manufacturing.
In the event that you find that anything is not up to standard then please email us with a description of what you don’t like and attach photos to show what has gone wrong.
We then ask Printful for a replacement, and they replace it if it is defective in manufacture. This is at no cost to you the customer. Unfortunately it will mean waiting again for it to be made and shipped.
Send us an email at theberternie@gmail.com so we can help you get it sorted.
How long have I got to ask for a refund?
30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
What if I ordered the wrong size or color?
We will not offer a replacement or a refund if you have ordered the wrong color, size or just aren’t happy with the product in general.
Please understand that these products are manufactured on demand, so please take care when ordering the size that fits you.
Do you accept returns?
If the product has an issue with quality of manufacture then we don’t expect you to return it. Printful will replace it.